Frequently Asked Questions
Ordering FAQs
- Where can you ship to?
- We ship to the 50 United States
- How long does it take for you to ship an order?
- Generally orders ship within 24-48 hours from our warehouse in Auburn, Alabama. It may take an extra day or so around Christmas.
- Is my personal and credit card information secure?
- We use PayPal to handle payments. They are the most trusted name in secure payments on the web. We never see your personal billing information.
- How do I make a return?
- Email our support staff at sistersylvie@gmail.com for instructions. We must be notified within 20 days of your order.
Jewelry and Gift FAQs
- How do I care for sterling silver?
- Refer to our Sterling Silver page for cleaning instructions.
- What is the standard size of your bracelets?
- Unless otherwise noted, the standard size of a bracelet is 7 inches.
- What is the standard size of your necklaces?
- Unless otherwise noted, the standard size of a necklace is 16 inches.
- I need advice on how to monogram a gift or piece of jewelry
- For all questions regarding engraving etiquette, please refer to the page we have dedicated to it.